Privacy Policy

1. Introduction

This Privacy Policy explains how WinHer Vault Pty Ltd (“WinHer Vault”, “we”, “our” or “us”) collects, uses, discloses and protects your personal information when you use our website, membership services, giveaways, partner discounts and community features (together, the “Services”).

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy is a public document prepared in line with APP 1 – open and transparent management of personal information.

This Privacy Policy is incorporated into our Terms & Conditions. By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

Our online store and membership platform is powered by Shopify and we use Stripe as our payment gateway. Their privacy policies also apply to data stored and processed on their systems.

 

 

2. What Information We Collect

We collect personal information in a few different ways:

2.1 Information you provide directly

  • Name, contact details (email, phone, address)

  • Account details (username, password)

  • Payment details (collected by Stripe – we don’t store card numbers)

  • Messages or enquiries you send us

  • Content you choose to share in community spaces, comments, or event participation

2.2 Information we collect automatically

When you use our Services, we automatically collect:

  • Device and browser type, IP address, operating system

  • Pages visited, time spent, navigation patterns

  • Location data (if you consent on your device)

  • Cookies and tracking technologies (see below)

2.3 Cookies and similar technologies

We use cookies to:

  • Improve your browsing experience

  • Remember preferences and logins

  • Track giveaway entries and referral links

  • Serve relevant promotions and partner offers

Most browsers allow you to disable or clear cookies, but this may affect site functionality.

2.4 Analytics and marketing tools

  • Google Analytics helps us understand website usage and improve Services.

  • Meta Pixel helps us measure the effectiveness of ads and reach audiences likely to enjoy our Services.
     Both rely on cookies or tracking pixels and cannot personally identify you without additional information you provide to those platforms.

2.5 Payment processing

We use Stripe to securely process payments. Stripe collects and stores financial information directly – we never see or retain your full payment details. Please review Stripe’s Privacy Policy for details.

 

 

3. Why We Collect Your Information

We collect and use your personal information to:

  • Provide and manage your Membership

  • Process payments securely

  • Enter you into giveaways and notify winners

  • Communicate updates, promotions, discounts and community events

  • Improve our website, giveaways and member experience

  • Prevent fraud, abuse or unlawful activity

  • Comply with legal obligations

By providing your email or mobile number, you consent to us sending you service-related messages (like billing notices, account alerts and legal updates). You can opt out of marketing emails at any time.

 

 

4. How We Store and Protect Your Information

  • Your personal information is stored securely via Shopify, Stripe, Klaviyo (email platform), and password-protected internal systems.

  • We use SSL encryption and commercially reasonable security safeguards to protect your data.

  • Access to your information is restricted to staff, contractors, and trusted service providers who need it for business purposes.

  • While we take strong precautions, no method of online storage or transmission is 100% secure. You provide information at your own risk.

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law. Data no longer needed is destroyed or de-identified.

 

 

5. When We Disclose Your Information

We will never sell your personal information. We may share it with:

  • Service providers (Shopify, Stripe, Klaviyo, marketing and IT support) who help deliver our Services

  • Partner brands (for discount access or giveaway fulfilment, only where necessary)

  • Regulators or law enforcement if legally required

  • Third parties in connection with business transactions (e.g. merger, sale, restructure)

  • Marketing platforms (like Meta, Google) to deliver relevant promotions, subject to their own terms

We may also disclose information if we believe it’s necessary to:

  • Prevent fraud or criminal activity

  • Protect our rights, property or safety, or that of our community

 

 

6. Third-Party Links & Social Media

Our Services may link to third-party websites or apps. We are not responsible for their privacy practices. Please review their policies before providing personal information.

We also operate pages on Instagram, Facebook, TikTok and other social media platforms. Any information you share on those platforms is governed by their policies.

 

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Request deletion of your personal information (subject to legal obligations)

  • Opt-out of marketing communications at any time

  • Make a complaint about how we handle your information

Requests can be made by contacting us (see Section 10). We aim to respond within a reasonable timeframe.

 

 

8. Children’s Privacy

WinHer Vault is not intended for individuals under 18. We do not knowingly collect personal information from children. If we discover we have done so, we will delete it.

 

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website, with the effective date at the top. We encourage you to review it regularly.

 

 

10. Contact Us

If you have questions, requests, or complaints about this Privacy Policy, please contact our Privacy Officer:

WinHer Vault Pty Ltd
 Email: support@winhervault.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).